A flooded basement is a race against absorption. Carpet and underpad are usually unsalvageable after a grey-water flood; drywall wicks water upward and has to be cut out above the waterline ("flood cut"); and the framing behind it needs measured drying before anything gets rebuilt.
Our sequence is always the same: stop the source, extract standing water, remove what can't be saved, set commercial dehumidification, and verify dryness with moisture readings before equipment comes out. You get photos and readings at every stage — that file is what makes your insurance claim go smoothly.
Clean-water floods caught within hours: sometimes, with extraction and fast drying. Grey water or anything that sat overnight: the underpad is done, and usually the carpet too.
Drywall wicks water 12–24 inches above the visible waterline and the cavity behind it traps moisture. A flood cut is cheaper than the mould remediation that follows skipping it.
Within Guelph, typically under an hour, 24/7. During area-wide storm flooding we triage by severity.
Call us first — mitigation can't wait for an adjuster, and insurers expect you to limit the damage. We document everything they'll want, then you open the claim.